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Frequently Asked Questions
What makes your pet food different from others?
We prioritize your pet’s health by using only premium, natural ingredients — no fillers, no artificial preservatives. Every product is vet-approved and crafted to meet the specific nutritional needs of your furry friends.
What if my pet doesn't like the food?
If your pet doesn’t like the food, don’t worry — we completely understand that every pet has their own preferences!
Please get in touch with us, and we’ll be happy to help. Depending on the product and our policy, we can offer an exchange, refund, or suggest an alternative that might be a better fit for your pet.
Your satisfaction (and your pet’s!) is very important to us.
Do you offer free shipping?
Yes, we do offer free shipping for UK customers!
For international orders, shipping costs are calculated at checkout and will depend on the size and weight of your total order.
If you have any questions about shipping to your location, feel free to get in touch—we’re happy to help!
How long it will take?
Delivery times can vary depending on your location and the shipping method selected.
• For UK orders, delivery typically takes 2–4 working days.
• For international orders, it usually takes 5–10 working days, but this can vary depending on the destination and any customs processing.
You’ll receive tracking information as soon as your order is dispatched so you can keep an eye on its progress.
If you need your order urgently, feel free to contact us about express shipping options!
Testimonials
Our Sense of Responsibility
At Valentina Valentti Ltd., responsibility is at the heart of everything we do. We are committed to ethical practices, sustainability, and the well-being of both pets and the planet. From sourcing high-quality, cruelty-free products to minimising packaging waste, every decision we make reflects our dedication to doing what's right — not just what's profitable.
We treat our customers, their pets, and our partners with respect, transparency, and care. Whether it's ensuring safe ingredients, supporting animal welfare causes, or maintaining exceptional customer service, we take full accountability for the trust placed in us.
We believe that true luxury includes responsibility — and we are proud to uphold that standard in every aspect of our business.
