Payment Policy

Last Updated: December 22, 2025

 

Accepted Payment Methods

We accept the following secure payment methods:

  • Google Pay
  • Shop Pay
  • Apple Pay
  • PayPal
  • Visa
  • Mastercard
  • Maestro
  • American Express
  • Discover
  • Diners Club
  • UnionPay
  • elo

All payments are processed securely through trusted payment gateways.

 

Payment Security

Your payment information is protected using SSL encryption and secure processing systems.
We do not store or have access to your full payment card details.

 

Pricing & Currency

  • The default currency of our shop is GBP £
  • All prices displayed on our website are shown in the local currency indicated at checkout.
  • All taxes are included in the product price.

 

Order Confirmation

After a successful payment:

  • You will receive an order confirmation email with your order details.
  • If you do not receive the confirmation, please check your spam folder or contact us.

 

Failed or Declined Payments

If a payment fails or is declined:

  • Please verify your card details and billing address.
  • Contact your bank or payment provider for further assistance.
  • We reserve the right to cancel unpaid or incomplete orders.

 

Payment Authorization

By placing an order, you authorize us to charge the total order amount to your selected payment method.

 

Fraud Prevention

To protect our customers:

  • We may review or verify orders flagged as suspicious.
  • Additional verification may be required before processing certain orders.
  • Orders suspected of fraud may be delayed or canceled.

 

Refunds

  • Approved refunds are issued to the original payment method used at checkout.
  • Refund processing times may vary depending on your bank or payment provider.
  • Please refer to our Return & Refund Policy for detailed information.

 

Chargebacks

If you have an issue with your order, we encourage you to contact us first so we can resolve it quickly.
Unnecessary chargebacks may result in account restrictions.

 

Contact Information

For payment-related questions, please contact us:

Store Name: Valentina Valentti
Registered Company: Valentina Valentti Limited
Registration Number: 9417711
VAT Number: GB211459337
Store Address: Unit B101, Tooting Works, 89 Bickersteth Road, London, SW17 9SH, United Kingdom.
Phone: +442083553403
Email: info@valentinavalentti.co.uk
Business Hours: Monday to Friday, 9:30 AM – 5:00 PM (GMT+0, London)
Response Time: We respond within 24 hours