Frequently Asked Question

What products do you offer?

Valentina Valentti offers a range of pet food products designed for various animals, including dogs, cats, birds, fish, equine, and other pets, allowing customers to choose based on their specific dietary needs. The collection includes multiple food types presented through individual product listings, enabling customers to browse and select options based on feeding preferences.

Each product listing provides basic information such as product type, ingredient composition, and pricing. The range includes different formulations with varying ingredient profiles, helping customers compare available options before making a selection.

How can I place an order?

Simply browse our website, select your desired products, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.

What payment methods do you accept?

We accept payments through Google Pay, Shop Pay, Apple Pay, PayPal, Visa, Mastercard, Maestro, American Express, Discover, Diners Club, Union Pay, Elo.

Do you offer international shipping?

Yes, we ship to customers within the United Kingdom and also offer international shipping to selected countries based on availability.

What happens if my payment is declined?

If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.

What is your return window?

Customers in the United Kingdom and international locations may return eligible items within 30 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all tags and accessories.

Who pays for return shipping?

If you receive a defective, faulty, or incorrect item, Valentina Valentti covers the return shipping cost. If you change your mind or ordered the wrong product, you are responsible for the return shipping cost. Shipping fees paid at checkout are non‑refundable.

Do you charge restocking fees?

No, Valentina Valentti does not charge any restocking fees.

How long do refunds take?

Once your return is received and approved, refunds are processed within 10 business days. Refunds are always issued back to the original payment method used at checkout.

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