MDC
MDC SoftE Smart Collar
MDC SoftE Smart Collar
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Shipping Policy
Shipping Policy
Order Processing
- It takes us 1- 2 business days to process all orders.
- Orders can be placed at any time. Orders placed on weekends or holidays will be processed the next business day.
- When you order any item after 1:00PM (GMT+0:00), it will begin processing the following business day.
Country and Weight wise Shipping Price
Country: United Kingdom
Transit Time and Cost:
- Standard Delivery (2–4 business days): Free
- Express Delivery (1–2 business days): £5.95
Countries: Ireland, France, Germany, Spain, Portugal, Belgium, Netherlands, Luxembourg, Poland, Austria, Italy, Denmark, Sweden, Finland, Norway, Switzerland, Estonia, Greece, Hungary, Latvia, Lithuania, Romania, Czech Republic, Slovakia
Weight and Cost:
- 0g - 500g = 8.99£
- 501g - 1000g = 10.10£
- 1001g - 1500g = 10.99£
- 1501g - 2000g = 15.50£
- 2001g - 5000g = 25.00£
- 5001g+ = 29.99£
Transit Time: 5–12 business days
Countries: United States, Canada, New Zealand, Japan, China, India, Israel, Türkiye, Malaysia, Philippines, Singapore, South Korea
Weight and Cost:
- 0g - 500g = 9.99£
- 501g - 1000g = 12.99£
- 1001g - 1500g = 15.99£
- 1501g - 2000g = 18.00£
- 2001g - 5000g = 29.00£
- 5001g - 7000g = 35.00£
- 7001g - 8000g = 40.00£
- 8001g - 9000g = 50.00£
- 9001g+ = 55.00£
Transit Time: 5–12 business days
Courier Name
We deliver your packages on time and safely using Royal Mail, DPD, or DHL (depending on service, destination and weight).
International Orders
International customers are responsible for any customs duties, taxes, or import fees charged by their country.
Return and Refund Policy
Return and Refund Policy
Return Period
You may return items within 14 days of delivery for a full refund, provided the items are:
- Unused
- In original packaging
- In resale able condition
Returns requested after 14 days of delivery will not be accepted.
Return Shipping Costs
- Customers are responsible for return shipping costs, unless the item is faulty or damaged.
- Original shipping charges are non-refundable.
- No restocking fee is charged for standard returns.
Return Label
A return label may be provided upon request, depending on your location and the return method.
Return Address
To return your item, please send it to: Valentina Valentti Limited, Unit B101, 89 Bickersteth Road, London SW17 9SH, United Kingdom.
Refund Processing
Once your return is received and inspected:
- You will receive an email confirmation.
- Approved refunds are processed within 24 hours of receiving the returned item.
- Refunds are issued to the original payment method.
- Processing time may vary depending on your bank or payment provider.
The lightweight Smart Collar is an effective barrier to licking at sutures or self-trauma of wounds and is made of flexible (but robust) translucent plastic with neoprene trim on the outer and inner edges. This protects furniture and the owner’s legs while allowing the free movement of the patient’s head and neck so that they can walk, eat, drink and sleep in comfort, helping a quick recovery. Owner compliance is half the battle with E collars, and the Smart Collar comes in a variety of colours – teal green, pink, smoky grey, and transparent, giving the owner plenty of choices. Setting the appropriate size for the patients’ neck is easy with snap studs, and no necessity to attach the Smart Collar to a regular collar. This makes fitting and removing the collar so simple. When no longer required, the collars can be completely recycled by placing the components into the appropriate recycling bins.
Our commitment is to provide our customers with the best product to meet their needs; however, we cannot guarantee 100% wound or site protection in the wide variety of situations, patients, or behaviours encountered. Therefore, it is up to the individual in charge of the patient to monitor the status and make sure the collar is working effectively.
- Prevents animals from aggravating wounds whilst providing maximum comfort and mobility.
- The collar doesn't bang or bash against walls, furniture, kennels or cages. It absorbs noise aiding to a quick recovery
- Flexible, Lightweight and made from a soft but durable fabric, designed for cats, dogs and other small animals (including rabbits).
- Ensures Maximum Comfort for the Animal
- Simple to Use, Fit and is washable too.
- Size 1 = 16-25cm
- Size 2 = 25-31cm
- Size 3 = 31-40cm
- Size 4 = 40-56cm
- Size 5 = 56-66cm
