JW Pet
JW Puppy Connects
JW Puppy Connects
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Shipping Policy
Shipping Policy
Order Processing
- It takes us 1- 2 business days to process all orders.
- Orders can be placed at any time. Orders placed on weekends or holidays will be processed the next business day.
- When you order any item after 1:00PM (GMT+0:00), it will begin processing the following business day.
Country and Weight wise Shipping Price
Country: United Kingdom
Transit Time and Cost:
- Standard Delivery (2–4 business days): Free
- Express Delivery (1–2 business days): £5.95
Countries: Ireland, France, Germany, Spain, Portugal, Belgium, Netherlands, Luxembourg, Poland, Austria, Italy, Denmark, Sweden, Finland, Norway, Switzerland, Estonia, Greece, Hungary, Latvia, Lithuania, Romania, Czech Republic, Slovakia
Weight and Cost:
- 0g - 500g = 8.99£
- 501g - 1000g = 10.10£
- 1001g - 1500g = 10.99£
- 1501g - 2000g = 15.50£
- 2001g - 5000g = 25.00£
- 5001g+ = 29.99£
Transit Time: 5–12 business days
Countries: United States, Canada, New Zealand, Japan, China, India, Israel, Türkiye, Malaysia, Philippines, Singapore, South Korea
Weight and Cost:
- 0g - 500g = 9.99£
- 501g - 1000g = 12.99£
- 1001g - 1500g = 15.99£
- 1501g - 2000g = 18.00£
- 2001g - 5000g = 29.00£
- 5001g - 7000g = 35.00£
- 7001g - 8000g = 40.00£
- 8001g - 9000g = 50.00£
- 9001g+ = 55.00£
Transit Time: 5–12 business days
Courier Name
We deliver your packages on time and safely using Royal Mail, DPD, or DHL (depending on service, destination and weight).
International Orders
International customers are responsible for any customs duties, taxes, or import fees charged by their country.
Return and Refund Policy
Return and Refund Policy
Return Period
You may return items within 14 days of delivery for a full refund, provided the items are:
- Unused
- In original packaging
- In resale able condition
Returns requested after 14 days of delivery will not be accepted.
Return Shipping Costs
- Customers are responsible for return shipping costs, unless the item is faulty or damaged.
- Original shipping charges are non-refundable.
- No restocking fee is charged for standard returns.
Return Label
A return label may be provided upon request, depending on your location and the return method.
Return Address
To return your item, please send it to: Valentina Valentti Limited, Unit B101, 89 Bickersteth Road, London SW17 9SH, United Kingdom.
Refund Processing
Once your return is received and inspected:
- You will receive an email confirmation.
- Approved refunds are processed within 24 hours of receiving the returned item.
- Refunds are issued to the original payment method.
- Processing time may vary depending on your bank or payment provider.
The JW® Puppy Toy Collection is designed for puppies and their unique needs. More than a toy; we focus on enriching playtime through intelligent designs and creating fun discoveries for puppies as they explore their new world. Keep playtime stimulating and engaging for your puppy with the customizable JW® Puppy Connects! Puppy Connects features three activities in one toy: a durable rope tug; a tough teething ring; and a plastic crinkly ball; all designed to stimulate all of your puppy's senses. Easily customize Puppy Connects with replaceable toys that simply twist in and out of the durable nylon center part of the toy. Keep your puppy entertained with multiple ways to play with JW Puppy Connects.
- Designed for puppies and their unique needs
- Helps enrich playtime, enhances fun and engagement
- Customisable meaning so much room for discovery
- 3-in-1 activity toy
- Replaceable toys with a nylon centre
