Ferplast
Ferplast Swing
Ferplast Swing
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Shipping Policy
Shipping Policy
Order Processing
- It takes us 1- 2 business days to process all orders.
- Orders can be placed at any time. Orders placed on weekends or holidays will be processed the next business day.
- When you order any item after 1:00PM (GMT+0:00), it will begin processing the following business day.
Country and Weight wise Shipping Price
Country: United Kingdom
Transit Time and Cost:
- Standard Delivery (2–4 business days): Free
- Express Delivery (1–2 business days): £5.95
Countries: Ireland, France, Germany, Spain, Portugal, Belgium, Netherlands, Luxembourg, Poland, Austria, Italy, Denmark, Sweden, Finland, Norway, Switzerland, Estonia, Greece, Hungary, Latvia, Lithuania, Romania, Czech Republic, Slovakia
Weight and Cost:
- 0g - 500g = 8.99£
- 501g - 1000g = 10.10£
- 1001g - 1500g = 10.99£
- 1501g - 2000g = 15.50£
- 2001g - 5000g = 25.00£
- 5001g+ = 29.99£
Transit Time: 5–12 business days
Countries: United States, Canada, New Zealand, Japan, China, India, Israel, Türkiye, Malaysia, Philippines, Singapore, South Korea
Weight and Cost:
- 0g - 500g = 9.99£
- 501g - 1000g = 12.99£
- 1001g - 1500g = 15.99£
- 1501g - 2000g = 18.00£
- 2001g - 5000g = 29.00£
- 5001g - 7000g = 35.00£
- 7001g - 8000g = 40.00£
- 8001g - 9000g = 50.00£
- 9001g+ = 55.00£
Transit Time: 5–12 business days
Courier Name
We deliver your packages on time and safely using Royal Mail, DPD, or DHL (depending on service, destination and weight).
International Orders
International customers are responsible for any customs duties, taxes, or import fees charged by their country.
Return and Refund Policy
Return and Refund Policy
Return Period
You may return items within 14 days of delivery for a full refund, provided the items are:
- Unused
- In original packaging
- In resale able condition
Returns requested after 14 days of delivery will not be accepted.
Return Shipping Costs
- Customers are responsible for return shipping costs, unless the item is faulty or damaged.
- Original shipping charges are non-refundable.
- No restocking fee is charged for standard returns.
Return Label
A return label may be provided upon request, depending on your location and the return method.
Return Address
To return your item, please send it to: Valentina Valentti Limited, Unit B101, 89 Bickersteth Road, London SW17 9SH, United Kingdom.
Refund Processing
Once your return is received and inspected:
- You will receive an email confirmation.
- Approved refunds are processed within 24 hours of receiving the returned item.
- Refunds are issued to the original payment method.
- Processing time may vary depending on your bank or payment provider.
For cats and puppies, we recommend Swing 1, 3, or 5. For medium and large sized dogs, as well as large cats, the Swing 11 or 15 models are more suitable. The model Swing 7 , instead, equipped with a magnetic system, is perfect for cats.
Swing flaps come with the innovative Wind Stopper System, which is a system of protection against draughts (except for the Swing 1 and 3 models).
Another important feature is the 4-way locking system (not present in the Swing 1 model) that allows you to adjust the type of opening according to your needs: entry only, exit only, entry and exit, or closed. Lastly, a passage indicator (provided with Swing 5 and 7) will help you to understand whether your pet is indoors or out and consists of a flag, placed on the bottom of the pet flap, which will face the direction in which your furry friend last went.
All larger flaps come with a tunnel of 5 cm, allowing them to be adapted to any structure and can be trimmed (the tunnel must not be trimmed in the models Swing 7 and Swing Microchip since they contain a very delicate mechanism).
For the Swing 5 model and the Swing 1 and 3 models for smaller pets, which come with partial tunnels, a new modular extension tunnel is available as an accessory and is 5 cm in depth (screws are not included).
- Please note: before installing in glass structures, we advise you to consult a glazier, as it is not possible to drill holes in toughened safety glass or double-glazing unless they were previously created during manufacture.
- Universal fitting on all kinds of materials
- Six dimensions for cats and dogs of all sizes
- Models Swing 1, 3 and 5 for cats and small dogs
- Model Swing 7 for cats
- Models Swing 11 and 15 for large cats or dogs
- Venting system protecting against draughts (not included in the models Swing 1 and 3)
- Four-way locking system (Swing 1 not included)
- Last direction indicator (only Swing 5 and 7)
- Magnetic system: only Swing 7
