Colombo
Colombo Fish Protect
Colombo Fish Protect
Couldn't load pickup availability
Shipping Policy
Shipping Policy
Order Processing
- It takes us 1- 2 business days to process all orders.
- Orders can be placed at any time. Orders placed on weekends or holidays will be processed the next business day.
- When you order any item after 1:00PM (GMT+0:00), it will begin processing the following business day.
Country and Weight wise Shipping Price
Country: United Kingdom
Transit Time and Cost:
- Standard Delivery (2–4 business days): Free
- Express Delivery (1–2 business days): £5.95
Countries: Ireland, France, Germany, Spain, Portugal, Belgium, Netherlands, Luxembourg, Poland, Austria, Italy, Denmark, Sweden, Finland, Norway, Switzerland, Estonia, Greece, Hungary, Latvia, Lithuania, Romania, Czech Republic, Slovakia
Weight and Cost:
- 0g - 500g = 8.99£
- 501g - 1000g = 10.10£
- 1001g - 1500g = 10.99£
- 1501g - 2000g = 15.50£
- 2001g - 5000g = 25.00£
- 5001g+ = 29.99£
Transit Time: 5–12 business days
Countries: United States, Canada, New Zealand, Japan, China, India, Israel, Türkiye, Malaysia, Philippines, Singapore, South Korea
Weight and Cost:
- 0g - 500g = 9.99£
- 501g - 1000g = 12.99£
- 1001g - 1500g = 15.99£
- 1501g - 2000g = 18.00£
- 2001g - 5000g = 29.00£
- 5001g - 7000g = 35.00£
- 7001g - 8000g = 40.00£
- 8001g - 9000g = 50.00£
- 9001g+ = 55.00£
Transit Time: 5–12 business days
Courier Name
We deliver your packages on time and safely using Royal Mail, DPD, or DHL (depending on service, destination and weight).
International Orders
International customers are responsible for any customs duties, taxes, or import fees charged by their country.
Return and Refund Policy
Return and Refund Policy
Return Period
You may return items within 14 days of delivery for a full refund, provided the items are:
- Unused
- In original packaging
- In resale able condition
Returns requested after 14 days of delivery will not be accepted.
Return Shipping Costs
- Customers are responsible for return shipping costs, unless the item is faulty or damaged.
- Original shipping charges are non-refundable.
- No restocking fee is charged for standard returns.
Return Label
A return label may be provided upon request, depending on your location and the return method.
Return Address
To return your item, please send it to: Valentina Valentti Limited, Unit B101, 89 Bickersteth Road, London SW17 9SH, United Kingdom.
Refund Processing
Once your return is received and inspected:
- You will receive an email confirmation.
- Approved refunds are processed within 24 hours of receiving the returned item.
- Refunds are issued to the original payment method.
- Processing time may vary depending on your bank or payment provider.
Tap water contains substances which are harmful to fish. Colombo Fish Protect detoxifies tap water making it safe for fish. Colombo Fish Protect contains 3 ingredients which remove toxic substances from the water
- (1) EDTA (Ethylene Diamine Tetra Acetic Acid), the most important one, which chemically binds substances such as heavy metals, making it impossible for fish to take them up
- (2) Colloids - long-chained molecules which can bind a wide range of substances including medicines and pesticides, as well as heavy metals
- (3) CMC (Carboxy Methyl Cellulose) - this is originally a natural (cellulose) fibre, which is chemically altered to make it dissolve in water. Just as colloids, these long fibres bind different compounds like medicines, toxins and heavy metals.
- Dosage: When preparing water for new ponds and when carrying out water changes: use 15ml (1 cap) per 150 litres of tap water. For detoxification and stimulation of the mucus layer use 15ml (1cap) per 1,000 litres of pond water every fortnight
- Ensure sufficient aeration and/or water circulation. 1,000ml Colombo Fish Protect prepares 10,000 litres of tap water and detoxifies / stimulates 7 x 10,000 litres
