HiLife The Puppy One Wet Dog Food Pouches

Order Processing  

• It takes us 1- 2 business days to process all orders. 
• Orders can be placed at any time. Orders placed on weekends or holidays will be processed the next business day.
• When you order any item after 1:00PM (GMT+0:00), it will begin processing the following business day.

Country and Weight wise Shipping Price

Country: United Kingdom

Transit Time and Cost:

• Standard Delivery (2–4 business days): Free
• Express Delivery (1–2 business days): £5.95

Countries: Ireland, France, Germany, Spain, Portugal, Belgium, Netherlands, Luxembourg, Poland, Austria, Italy, Denmark, Sweden, Finland, Norway, Switzerland, Estonia, Greece, Hungary, Latvia, Lithuania, Romania, Czech Republic, Slovakia

Weight and Cost:

• 0g - 500g = 8.99£
• 501g - 1000g = 10.10£
• 1001g - 1500g = 10.99£
• 1501g - 2000g = 15.50£
• 2001g - 5000g = 25.00£
• 5001g+ = 29.99£

Transit Time: 5–12 business days

Countries: United States, Canada, New Zealand, Japan, China, India, Israel, Türkiye, Malaysia, Philippines, Singapore, South Korea

Weight and Cost:

• 0g - 500g = 9.99£
• 501g - 1000g = 12.99£
• 1001g - 1500g = 15.99£
• 1501g - 2000g = 18.00£
• 2001g - 5000g = 29.00£
• 5001g - 7000g = 35.00£
• 7001g - 8000g = 40.00£
• 8001g - 9000g = 50.00£
• 9001g+ = 55.00£

Transit Time: 5–12 business days

Courier Name  

We deliver your packages on time and safely using Royal Mail, DPD, or DHL (depending on service, destination and weight).

International Orders

International customers are responsible for any customs duties, taxes, or import fees charged by their country.

Return Period

You may return items within 14 days of delivery for a full refund, provided the items are:

• Unused
• In original packaging
• In resale able condition

Returns requested after 14 days of delivery will not be accepted.

Return Shipping Costs

• Customers are responsible for return shipping costs, unless the item is faulty or damaged.
• Original shipping charges are non-refundable.
• No restocking fee is charged for standard returns.

Return Label

A return label may be provided upon request, depending on your location and the return method.

Return Address

To return your item, please send it to: Valentina Valentti Limited, Unit B101, 89 Bickersteth Road, London SW17 9SH, United Kingdom.

Refund Processing

Once your return is received and inspected:

• You will receive an email confirmation.
• Approved refunds are processed within 24 hours of receiving the returned item.
• Refunds are issued to the original payment method.
• Processing time may vary depending on your bank or payment provider.